Here’s my beef! Here’s what your customers say they really want from LSPs

Louis Yiakoumi; These insights come from multi-year conversations with executives across automotive, tech, consumer sectors and logistics, including beverage and oil & gas. – Join the discussion on linkedin

What they value

• P&L impact: measurable lifts in OTIF, cost per unit, inventory days, and CO₂ per shipment.
• People → process → tech: reliable teams, standard SOPs, then tools that speed decisions.
• Data before “digital”: clean, shareable data and clear Source–Make–Deliver ownership.
• EV reality: dual-fleet (ICE + BEV); DG rules, charging in compounds, battery reverse flows.
• Sustainability as ops: higher fill, smarter modes, better networks—lower CO₂ and cost.
• Sector fluency: generic scale loses to specialists who know the rules and rhythms.

How LSPs win

• Bring redesign ideas before the RFQ; propose gain-sharing.
• Publish your EV/DG playbook and yard readiness.
• Run an exception cadence that protects sold orders.
• Start AI where it helps today (clerical clean-up, ETA/exception triage).
• Be easy to integrate (APIs/EDI, shared dashboards, shipper-owned data).

I’ve pulled this into a practical guide for LSPs—quick wins, and pitfalls. Read the short article here & I would value your thoughts.

Perhaps we can then present an article for your customers: What the LSPs want the customers to know.